Delivery / Shipping Guidelines

We guarantee that recipients will get their gifts on time and in perfect condition. We know that only satisfied customers will spread the good vibe and contribute to the common welfare.

The deliveries throughout Europe are delivered from Monday to Friday. At the moment there is no Saturday and Sunday deliveries. The deliveries can’t be made on holidays that vary from country to country. So it is best to inquire in advance of holidays in certain countries to avoid unnecessary doubts.

Usually there are two shipping options for each gift and country for you to choose, please see on the page below for details. The delivery company is DHL.

We need you to fill all applicable fields in order form. Mandatory fields are always indicated and order form is simple to complete, with all the instructions needed. There is no delivery to military bases and P.O. Boxes. Please state the address where you know recipient or close colleges/family will be present to avoid unnecessary inquiries and delay in shipping.

The recipient will never have to pay any taxes or custom fees, even if the country of delivery is not a member of European Union. However, the customs in non European Union countries may apply physical inspection and the procedure can unlikely cause delays for which we can’t be held responsible.

We guarantees timely delivery as chosen when order and guarantees the gifts will be packed to be delivered in perfect condition. Also DHL guarantees the delivery in perfect condition.

We do hold no responsibility for events like:

– the order form is not filled with the right data (recipient’s address, phone number, company name etc.)

– the recipient is not available or has moved to another location (in that case the customer has to provide valid address within 12 hours from notification)

– weather conditions, especially in mountain regions across Europe during winter time can be unpredictible and cause delays (we kindly request our customers to take these in consideration when ordering, to avoid such problems in advance if possible)

Express Delivery (1-2 days)

In cooperation with DHL company in Europe and worldwide, we can deliver your gifts on requested day and in perfect condition. Most of the orders placed before midday (12.00 P.M. CET) are delivered the next day, some countries like Cyprus have a delivery in two days, Tenerife, Croatia in three days. Express shipments are given extra attention in our place and also at the shipping company. If your gift is not delivered in time, we will reimburse all the shipping costs. Of course this does’t apply to deliveries with wrong addresses and circumstances stated above, on which our company has no influence.

Standard Delivery (3-5 days

We use DHL company also with Standard Delivery. Most of the gifts are delivered in three (3) days from ordering, considering the order is placed before midday (12.00 P.M. CET)